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Contact Us on: 0191 2654819

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About Us Wards Shoes are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Wards Shoes
94 - 96 Shields Road,
Byker, Newcastle-Upon-Tyne, NE6 1DS
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept all major credit and debit cards through our secure online payment provider Nochex. However if we are unable to fulfil your order a full refund will be made via Nochex. If an item is temporarily out of stock we will e-mail you with the option to wait for our next delivery or to cancel the order. If you would prefer, we can accept payment via telephone.

When your order is received by us we will send confirmation to you thereby creating a contract between us. Prior to our forwarding said confirmation, no contract will exist. Should there be any variation in price, we will always contact you before dispatching the goods, to ensure that you still require the item(s).
Shipping And Handling Postage and Packing : Prices as shown on the website.
Delivery Schedule We deliver your order right away. We will normally send your order to you in 14 working days.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is included where applicable.
Credit Card Security When the order is placed at our website credit card numbers are encrypted using 128 bit encryption.They are only decrypted after they reach the Nochex payment company.
Guarantee We guarantee your satisfaction. All of our products come with a 30 day guarantee, so long as the goods are in original condition. Full refund of product items will be given but the postage and packing can not be refunded.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0191 265 4819 or write to us at 94 - 96 Shields Road, Byker, Newcastle-Upon-Tyne, NE6 1DS.

Our shop opening times are:

Monday 9:30am - 4:30pm
Tuesday 9:30am - 4:30pm

Wednesday Closed all day

Thursday 9:30am - 4:30pm
Friday 9:30am - 4:30pm
Saturday 9:30am - 4:30pm

Sunday Closed all day
Privacy Policy Wards Shoes do not disclose buyers' information to third parties (secure online payment provider Nochex) other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
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